Terms & Conditions of Service
Welcome to KHAYANGAN Reflexology & Salon, a place of relaxation and wellness for everyone.
For safety, comfort, and shared service quality, every guest is required to read, understand, and agree to the following terms and conditions before using our services:
1. Family Service Concept
KHAYANGAN applies a family service concept.
In general:
Male therapists serve male guests
Female therapists serve female guests
Any indecent acts, whether physical or verbal, are not permitted on our premises.
Special Provisions for Child Guests
Child guests under 10 (ten) years old or with a height below 140 cm are subject to the following provisions:
Must be accompanied by a parent or legal guardian at all times while in the KHAYANGAN premises, including both public areas and treatment rooms.
Parents or guardians are responsible for the accuracy of the child’s health information. Any health risks that may arise, including but not limited to bodily reactions, injuries, allergies, or other impacts caused by incomplete, inaccurate, or undisclosed health conditions, shall be the responsibility of the parent or guardian.
Parents or guardians are responsible for the child’s behavior, safety, and comfort while in the KHAYANGAN premises, including children who are only accompanying and not receiving services.
Certain types of services, techniques, rooms, or durations may not be recommended for children. Our staff reserves the right to recommend, limit, adjust, or refuse services deemed unsuitable for the child’s age, condition, or comfort.
In order to maintain shared comfort and safety, KHAYANGAN reserves the right to discontinue services at any time (whether for the parent and/or child) if the child displays uncooperative behavior, prolonged discomfort, continuous crying, or disrupts the therapy process or the comfort of other guests or staff. In such cases, services that have already been provided will still be charged according to the duration used, without refund.
2. Health Conditions
Guests with certain medical histories or health conditions (including but not limited to: hypertension, heart disease, diabetes, asthma or breathing difficulties, epilepsy, varicose veins, acute GERD, pregnancy < 3 months, post-surgery < 1 year, body implants, bone fractures/cracks, and other chronic illnesses) are required to consult a doctor/healthcare facility in advance and inform our staff before the therapy begins.
Therapy is not recommended for these conditions. KHAYANGAN is not responsible for any risks that may arise.
3. Conditions That Must Be Disclosed
Please inform us if you have conditions such as sprains, rheumatism, spinal disorders, fever, flu/cough, skin diseases, open wounds, head lice, or other similar relevant conditions. Management reserves the right to adjust, refuse, or discontinue services for safety reasons.
Guests with a mild cough or cold are required to wear a mask throughout the treatment, and the service will be done in a private room (subject to availability) so that other guests' comfort is not disturbed. For a severe cough or cold, or if accompanied by fever, we do not recommend undergoing treatment and suggest rescheduling once the condition has improved.
Specifically for salon services and treatments involving products (oils, lotions, masks, hair dye, smoothing products, and other chemical substances), guests are required to disclose any history of allergies or skin sensitivity before the service begins. For certain hair coloring or chemical hair services, guests may request a trial on a small area (patch test) beforehand.
Salon service results, including color, texture, and durability of results, may vary depending on each guest's hair and skin condition, and do not constitute a guarantee of any particular outcome.
4. Pressure Adjustment & Therapist
Guests are entitled to request pressure adjustments during therapy.
If within the first 15 minutes the guest feels unsuitable, the service may be changed to another therapist or canceled at no charge.
After the first 15 minutes, guests may communicate complaints or adjustment requests directly to the therapist, and the service is considered accepted.
Requests for additional duration (service extension) while the service is in progress may be accommodated subject to the availability of therapists and rooms, and will be charged according to the applicable rates.
5. Reservation and Lateness
Reservations are considered valid after being confirmed by KHAYANGAN. Reservations are only valid if made through KHAYANGAN's official channels (official WhatsApp number, official telephone, or directly on-site). KHAYANGAN is not responsible for any reservations, payments, or transactions made outside the official channels or through parties acting in the name of KHAYANGAN without authorization.
For certain times or services, KHAYANGAN may apply a deposit as reservation confirmation. The deposit will be counted as part of the total payment. If a reservation is canceled, the guest arrives more than 15 minutes late, or there is a no-show, the deposit will be considered forfeited.
Reschedule (Schedule Change) may be made under the following conditions:
Reschedule maximum D-1 (for group more than 3 person) or maximum 2 hours before the treatment start time
Last-minute reschedule may result in the reservation being considered canceled and the slot may be allocated to another guest.
Rescheduling is limited to a maximum of one (1) time, and KHAYANGAN does not guarantee the availability of the requested replacement slot.
Requests for specific time / therapist / room will be accommodated subject to availability.
Maximum lateness tolerance is 15 minutes, beyond which the reservation may be considered canceled
Service duration cannot be extended due to guest lateness, and if the therapy is still carried out, the service duration will be adjusted based on the original reservation time.
Last-minute cancellation or no-show may result in reservation cancellation.
The last reservation is served no later than 80 (eighty) minutes before closing time, or adjusted according to the duration of the selected service.
KHAYANGAN reserves the right to adjust schedules for operational smoothness.
6. Personal Belongings
All personal belongings, including but not limited to jewelry, watches, mobile phones, cash, cards, documents, and other valuables, are the sole responsibility of each guest.
KHAYANGAN provides lockers as a self-service storage facility for the convenience of guests. Guests are responsible for the use of the lockers, including ensuring that the locker is properly locked, keeping the locker key/code safe, and checking all belongings before leaving KHAYANGAN premises.
Guests are advised not to bring or wear valuables while inside the treatment room.
KHAYANGAN does not provide safekeeping or deposit services for personal belongings or valuables with its staff. In certain situations, staff may provide limited assistance, such as directing guests to use the locker or helping place items in a designated area upon the guest’s request. Such assistance is temporary service assistance only and shall not be considered as safekeeping, storage, or a transfer of responsibility for the guest’s personal belongings to KHAYANGAN.
Guests remain responsible for safeguarding, monitoring, retrieving, and checking their personal belongings before leaving KHAYANGAN premises. Any risks related to belongings that are brought, worn, self-stored, placed in lockers, or assisted in placement by staff upon the guest’s request remain the responsibility of each guest.
KHAYANGAN shall not be responsible for any loss or damage to personal belongings in any form. Guests are required to store and take care of their belongings properly.
The parking area is a supporting facility. Vehicles, along with all their contents and accessories, remain the responsibility of their respective owners. Guests are advised to lock their vehicles and not leave valuables inside.
7. Guest Conduct
KHAYANGAN management reserves the right to refuse or discontinue services if a guest:
Is under the influence of alcohol or has unstable consciousness
Causes disturbances or discomfort, either in treatment rooms or public areas
Engages in indecent behavior, including inappropriate attire in treatment rooms
Yells at, intimidates, or behaves disrespectfully toward staff
Brings pets
Brings dangerous items, weapons, illegal drugs, or prohibited items
Brings outside food or beverages into treatment rooms / premises
Smokes, including conventional cigarettes or electronic cigarettes (vape), anywhere within the KHAYANGAN premises
In order to protect the privacy, comfort, and safety of other guests, we prohibit entering, taking photos, or recording videos inside private areas without prior permission from management.
Guests are responsible for any damage to or loss of KHAYANGAN's property, equipment, or facilities caused by the guest's negligence or intentional actions, including those of children or group members under their care, and are required to provide compensation according to the reasonable value of the damage.
8. Security & CCTV
For mutual safety, KHAYANGAN installs surveillance cameras (CCTV) in public areas, including but not limited to the reception area, salon, hallways, waiting areas, and several other areas.
KHAYANGAN does NOT install CCTV in therapy/massage rooms, changing rooms, toilets, or other private areas, in order to protect guest privacy.
CCTV recordings are used solely for security and internal investigation purposes, and may not be requested by any party without a clear legal status and an official letter from law enforcement authorities. Recordings may be submitted to authorized parties when required in accordance with applicable laws.
KHAYANGAN does not guarantee that all CCTV cameras operate fully at all times. Technical malfunctions, power outages, network disruptions, maintenance, or limitations in camera angle/coverage may result in recordings being unavailable, incomplete, or inaccessible at certain times. KHAYANGAN shall not be held responsible for any loss, damage, or incident not captured due to such conditions.
To maintain safety and service quality, and to ensure that treatments are performed in accordance with KHAYANGAN’s standards and SOPs, authorized staff or management may conduct periodic or occasional checks and supervision. In treatment rooms that use curtains, such checks will, whenever possible, be conducted from outside the curtain by observing the treatment process without opening the curtain or interfering with the guest’s privacy, unless further inspection is necessary for safety reasons, emergencies, or suspected violations of SOPs.
9. Personal Data Protection
KHAYANGAN collects and manages guest personal data (which may include: name, phone number, photo, service history, and relevant health information) for the following purposes:
Reservation and service execution
Communication regarding schedules, confirmations, and service information
Recording of service history for personalization purposes
Fulfillment of legal obligations and business administration
Personal data is managed in accordance with the Republic of Indonesia Law No. 27 of 2022 on Personal Data Protection. KHAYANGAN will not share guest personal data with third parties without the guest's consent, except as required by applicable law.
Guests have the right to request access, correction, or deletion of their personal data in accordance with the said law, by submitting a written request to KHAYANGAN management.
10. Limitation of Liability
All services provided at KHAYANGAN Reflexology & Salon are relaxation, wellness care, and beauty care services, operated as a salon and wellness establishment in accordance with applicable laws and regulations.
Our therapists are not medical professionals and do not provide medical diagnosis or medical advice. Our services are not medical treatments, are not substitutes for medical diagnosis, therapy, or medical care, and are not intended to cure any specific illness or medical condition. KHAYANGAN does not guarantee any particular result or medical recovery for any health condition. Service results may vary for each individual, depending on their respective condition.
KHAYANGAN establishes internal service standards, Standard Operating Procedures (SOP), training, briefings, and work instructions that must be followed by all therapist partners, staff, and other parties working on behalf of KHAYANGAN. Any action carried out outside these service standards, outside the scope of official services, without management approval, or for personal purposes shall not be considered an official service or policy of KHAYANGAN. In the event of a reported violation, KHAYANGAN reserves the right to conduct an internal review, take necessary action, and/or cooperate with any legal process in accordance with applicable laws and regulations.
All services are provided exclusively at KHAYANGAN's official premises and through KHAYANGAN's system. Guests are prohibited from making private arrangements, appointments, or personal service transactions with therapists or staff outside the premises or outside KHAYANGAN's system. Any form of service, transaction, or interaction conducted outside these provisions does not constitute an official KHAYANGAN service, is entirely the personal responsibility of the parties involved, and may result in sanctions including blacklisting for guests and termination of partnership for the therapists/staff involved.
11. Management Rights
KHAYANGAN management reserves the right to make any decisions deemed necessary for safety, comfort, and order, and such decisions are final.
12. Payment, Prices, and Promotions
Payment shall be made in full through the payment methods available at the KHAYANGAN cashier (cash, bank transfer, QRIS, or other official methods). Payment shall only be made to the official KHAYANGAN cashier/official channels, not to therapists or staff personally.
Guests are required to review the billing details before leaving the cashier. Objections to or corrections of the bill can only be processed at the time of the transaction.
Service prices are subject to change at any time without prior notice. The applicable prices are those listed on the official price list at the time the service is used.
Promotions, discounts, or special offers are subject to their respective terms, cannot be combined with other promotions unless stated otherwise, and are not redeemable for cash.
Vouchers, session packages, or membership programs (if available) are valid according to the terms stated, expire once the validity period has passed, are non-refundable and non-exchangeable for cash, and are non-transferable unless otherwise stated in writing by KHAYANGAN.
13. Force Majeure
KHAYANGAN shall not be held responsible for any delay, cancellation, or failure to provide services caused by force majeure, including but not limited to: natural disasters, fire, flood, earthquakes, disease outbreaks, pandemics, civil unrest, mass power outages, telecommunication network disruptions, government policies, or other circumstances beyond KHAYANGAN's reasonable control.
In the event of force majeure, KHAYANGAN will make reasonable efforts to reschedule or refund deposits in accordance with the policies in effect at that time.
14. Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.
In the event of any dispute between a guest and KHAYANGAN regarding our services, both parties agree to first attempt resolution through amicable consultation and mutual agreement.
If such consultation does not result in an agreement, the dispute shall be resolved through the competent District Court (Pengadilan Negeri) within the jurisdiction where KHAYANGAN operates.
15. Amendments to Terms & Conditions
KHAYANGAN reserves the right to modify, update, or revise these Terms & Conditions at any time without prior notice.
The latest version will be made available at KHAYANGAN's premises and/or through official channels (website or other official communication media).
In the event of any discrepancy or difference in interpretation between language versions, the Indonesian version shall prevail.
Guests are deemed to have agreed to the latest version of the Terms & Conditions upon using the services.
16. Severability
If any one or more provisions in these Terms & Conditions are declared invalid, unenforceable, or unable to be implemented under applicable law, the remaining provisions shall remain in full force and effect, and shall continue to bind the parties accordingly.
Guest Consent
By using the services at KHAYANGAN Reflexology & Salon, guests are deemed to have agreed to all of the above terms and conditions without exception.
Thank you for your understanding and cooperation.
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